1. Right to Cancel (14-Day Cooling-Off Period)
According to current regulations, the user has the right to cancel their enrollment and request a full refund within a 14-calendar-day period from the date of course purchase. Cancellations can be requested without justification, and a 100% refund will be issued.
To exercise the right to cancel, the user must contact us via email or through the contact form available on the website, clearly indicating their intention to cancel the course.
2. Refund Procedure
Once the cancellation request is received, we will process the full refund within a maximum of 14 days from the receipt of the request. The refund will be issued using the same payment method that the user used for the original transaction.
3. Cancellations After the Cooling-Off Period (14 Days)
After the 14-day period from the date of purchase, cancellations will not be accepted, and no refunds will be processed. Once this period has elapsed, the user commits to completing the course and may not request a refund, except in cases of force majeure, duly justified, and at the discretion of the support team.